MANAGING ICT INFRASTRUCTURE IN HIGHER EDUCATIONAL INSTITUTIONS

Abstract

Nowadays, many Higher Educational Institutions (HEls) have implemented Information and Communication Technology (leT) tools for enhancing academic and management activities. A study was conducted in this work to ascertain the state of leT infrastructure in HEls. A random sample of 15 HEls comprising of 5 Colleges of Education, 5 Polytechnics and 5 Universities was chosen for the study. Tested and reliable questionnaire was used to capture data on how the ICT infrastructures in HEls are maintained or managed. Out of the sample, 15 purposive

respondents were selected for each institution, making a total of 125 respondents. The result of the evaluation analysis generally shows that the mean-time- to-failure of ICT tools is high. This shows that the ICT tools are not adequately maintained or managed. An Enhanced Maintenance Model for ICT Infrastructure (EMMII) is proposed in this work for improved maintenance of leT infrastructure in HEls. The model integrates ICT infrastructure management, security management and service management for efficient maintenance and management of ICT tools

and resources. It is believed that if this model is utilized, it will lead to enhanced maintenance of ICT infrastructure in HEIs.